Last Updated on November 3, 2025 by
If a laptop has Absolute Persistence enabled, hand it over to your supervisor. The supervisor will contact Absolute Support to deactivate Absolute Persistence.
Once your supervisor notifies you that the laptops are ready for deactivation, connect the laptop to the network and power it on at the wiping station.
To complete the deactivation process. Please ensure the following:
- The device has the latest BIOS firmware installed.
- The device has a supported OS (Windows 10 or higher) installed. Ensure Windows OS is installed on the internal hard disk. DO NOT boot from external media such as USB drives, Windows To Go, or flash storage.
- The device is connected to the internet. Ensure the device is connected to an open internet for 30 mins to an hour to sync up the removal process >> Reboot/ restart (important).
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After rebooting, login to Windows and open Windows Task Manager to look for a process named ‘rpcnet’:
- If the rpcnet process is not running, the removal is complete.
- If rpcnet is still running, stay connected to the internet for another 15–30 minutes, then reboot and check the Windows Task Manager again.
- Repeat until rpcnet no longer appears.
BIOS module deactivation requires multiple (2 to 3) daily agent calls, so the unenrollment process can take between 48 to 72 hours. You do not need to keep the laptop on for this entire period – connecting it for about 30 minutes a day over the course of two to three days is usually sufficient.
Once this happens, our installed agent will receive the deactivation command from our servers and take care of disabling the Computrace BIOS component automatically. You will also need to reboot the device at least once for the deactivation process to complete.
NOTE: After each reboot, ensure to log in to Windows—the process will not complete if the device remains at the Windows login screen.
Double-check the Absolute Persistence status in the BIOS, and make sure it is in deactivated status.
Here are photos that help explain:
