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PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction

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Last Updated on March 27, 2026 by

Check for any updates every time you go through the process before testing.

Scope:

This process will apply to the laptops that need tech labels after wiping.

 

Link to eBay laptop testing page:

https://www.xworx.app/?p=4715

 

 

 

Saving copies of your photos onto the network drive as backup

There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.

The network drive location is:

\\WIN-SIXBIT\Inventory.Lists\Bios.Pictures

Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!

   

 

1. Check the Erase Certificate

Check the erase certificate with the laptop by the serial number.

2. Value check the laptop

Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap. 6th, 7th, and 8th gen will not be tested for ebay, they will instead always be wholesaled due to their lower value. The exception is Rugged laptops which tend to hold their value despite being older.

The general rule for whether or not a laptop should be sent to eCommerce for individual sale is if the laptop is worth at least $100 sold in its current condition. So for example, if you have a laptop with scuffs and light spots, and you find another laptop that has defects with that approximate level of severity, not needing to be the exact same necessarily but just in the ballpark of how damaged the machine is, if it is going for $100 and above sold on average, you are good to send it to ebay. If the average is borderline sitting right at $100, you are better to wholesale it. As another example, if you you have a machines that has a cracked screen, and you go on ebay and see that model laptop is being sold with a good screen at $120, but with a cracked screen at $70, then you are going to need to wholesale it because you are looking to match conditions to determine the value.

 

3. Open the page

Open the Laptop testing page. Check the laptop and fill out the specs.

4. Inventory: Record Brand, Series, Model, Serial Number, & Pickup Number

Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)

  • Test Date: Date for test
  • Technician: Choose your bench or name
  • Brand: Laptop Brand
  • Series: For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.
  • Model: Laptop Model. How To Identify Common Model/Part Numbers
  • Serial Number or Service Tag: Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.
  • Pickup Number: Record the pickup number for the laptop.

5. Inspect The Machine

Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)

  • CHECK PORTS: Check ports for any physical damage.
  • CHECK THE CASE: Check for any damage.
  • Battery: Included or not
  • Hinge:  Check to see if the hinges are damaged or loose.
  • Keyboard: Check the keyboard.
  • Open the bottom cover and inspect the motherboard.
    • Any defects or liquid damage need to be noted.
    • If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.

6. Testing

  • Powers On
  • POST to BIOS and take a picture of the specs.
  • Optical Drive
  • Screen
  • Touchscreen
  • Property of Splash
  • BIOS Password
  • Need to run onboard hardware diagnostic if applicable.
  • Check the autopilot status by using Laptops For eBay Bios & Autopilot Check Repository
  • The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300

  • Also, use the camera to take a picture of the laptop screen to show the screen condition.
  • Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.
  • You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.
  • Test the keyboard with the AquaKeyTest and test the keyboard.

While testing the keyboard in Aqua’s Keytest, you may experience the application showing a slightly discolored key. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn’t the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.

 

HIERARCHAL ORDER OF NOTES

The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don’t accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.

So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.

 

Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.

 

★★★★Very first★★★★ Notate damage that could potentially cause the machine the fail later

Examples: Signs of liquid damage. Failed diagnostic tests for critical components like RAM and fans. Random restarts: include any Windows or BIOS error codes if they are displayed. Get photos of the error codes if possible, too. If you can’t photograph error codes, include why in the note. Failed GPU Heaven benchmark tests that resulted in a unfixable very bad score or a system crash.

★★★Second★★★ Notate functional damage and configuration issues 

Examples: Screen cracked or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).

★★Third★★ Notate major physical damage

Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.

★ Fourth ★ Notate minor physical damage

Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.

^

After including the damage listed above, then include the following information in this order.

1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.

2) Win 11 installed.
3) No drivers included.

4) Precise video card name (if applicable).
5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.

^

Best practices for notating light spots and keyboard damage.

Keyboard question: Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying “missing key” or “missing keys” sufficient?

Keyboard answer: If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.

Light spots question: -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying “light spot” or “light spots” sufficient?

Light spots answer: Light spot count also isn’t very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don’t need a total count, just need a phase that gets the point across that there are a lot of light spots.

 

7. Record PC Specs(Only put down specs from BIOS or POST screen)

  • CPU: Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed 12th Gen or newer CPU Max Speed
  • RAM: Record total RAM.
  • Hard Drive/s: Record QTY of hard drives, Hard drive size, and wipe condition
  • COA: use “None”.
  • Note:
    • Record anything that needs to be mentioned, including details for any defects.
    • Record the defects first in the note.
    • The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as “none.” That is the preferred answer unless you hear otherwise.

8. Double Check Your Entries.

  • Do not turn off the Laptop before checking that all the specs you entered are correct
  • Upload Pictures: Upload pictures captured before.

9. Print Label

Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)

Desktop PC

  • Check the specs again after printing the label.
  • Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.
  • Make sure all the information is correct.
  • Submit

Phone

  • Check the specs again.
  • Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.
  • Make sure all the information is correct.
  • Submit
  • Go to the email on the PC tech Phone, open the PDF to print the tech label.

10. Apply the label to the laptop

 

11. Put away

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12. Go to the next laptop

Existence of HP diagnostics USB for testing

PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration https://www.xworx.app/?p=8128

When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP’s built-in diagnostic tools.

Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the “fast test” option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:

    

Here is a quick checklist for your laptop before you print the label and submit the information:

–(1)– DID YOU VALUE CHECK LAPTOP?
Rules:
– Needs to reach a minimum of $150 highest sold price with a cracked screen
– Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.

–(2)– DID YOU GET ALL THE PHOTOS NEEDED?

Make sure the photos are not blurry.

Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.

Photos you’ll need:

A) The wipe paper
B) BIOS (multiple photos as needed) – please also take a photo of a BIOS locked screen if you encounter one
C) Diagnostic test – (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you’ll need?)
D) Keyboard test (also remember to test touchscreen and trackpad while testing)
E) Autopilot script ideally in front of the name your device screen – This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you’ve previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
F) Motherboard

And if there is a graphics card:

G) Heaven benchmark
H) Pull up the About PC settings page and the Device Manager side by side.

Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.

A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the Dell XPS, Dell Precision, HP ZBook, and any gaming laptops. Lenovos are the wild cards, but usually the X1 series and often the P series tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.

–(3)— DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?
1) Issues with laptops always go first.

2) Passed (laptop brand) diagnostic.

3) Win 11 installed.
4) No drivers included.
5) Precise video card name (if applicable).
6) Ran heaven benchmark (if applicable).
7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.

 

Remove laptop’s AR value label once laptop is given test label, but copy over pickup number info.

The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine. Please copy over the pickup number information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.

 

Make sure you are capturing all that is required in the BIOS

During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.

         

In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.

With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.

 

Please take a photo of a BIOS lock screen if you encounter one.

 

 

Example photos for ebay test requirements:

Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!

A) BIOS (multiple photos as needed)

               
B) Diagnostic test and any startup error messages

 
C) Keyboard test (also remember to test touchscreen and trackpad while testing) If the keyboard shows keys that are darker than the rest, press the key again until the color turns normal yellow. 

   
D) Autopilot script ideally in front of the name your device screen

   
E) Motherboard

  

★ Get CLOSE UPS of the liquid damage or physical damage on the motherboard.

★ We need to take photos of the CRACKED SCREEN DAMAGE of the screen. We can unplug the screen, but we need to get a photo of the LCD plugged in with the very damaged screen before leaving it unplugged for the customer.

★ We will continue to upload photos of LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES

And if there is a graphics card:

F) Heaven benchmark (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers – check the “advanced: optional updates” section)

 
G) Pull up the About PC settings page and the Device Manager side by side. – Include the Processors, disk, graphics, and computer name open in the photo of the device manager.

 

Photos we DO NOT NEED TO TAKE to save time:

★ We have been asked to stop taking photos of external physical case damage of all types and ★ no longer take photos of scratched screens. The idea is the eBay will begin taking these photos on our behalf. So the only important thing to be sure to describe the location of the damage well enough for the ebay team to find the damage WITHOUT being overly precise, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. Vague, but still just descriptive enough for the ebay team to find the damage.

★ We also no longer will be taking photos of the wipe certificates, however, we still need to physically include these certificates with our laptops.

 

 

 

8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only

As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.

 

 

 

New type of asset tag to look out for! Will require a closer look at labels across all machines.

An asset tag was recently discovered within a manufacturer label itself. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the preferred solution to keep the manufacturer label intact if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to use scissors and cut out the offending asset tag portion. If that isn’t possible, then it would be ok to fully remove the label.

It is going to require us to be even more detail oriented, but do not let this destroy your productivity output. Just quickly visually scan over the labels on the machines and look for brand names that should not be there.

Please click on the photo below to see an example.

 

Another example of a tricky asset tag

This looks somewhat like a manufacturer tag at first glance as it only has this machine’s serial number and an QR code. Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com. So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can remove any label that is deemed removable, meaning it isn’t absolutely necessary to identify the product. Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. Scan QR codes to verify them if you plan on leaving them on the machines.

 

Do not notate on your labels any asset tags remaining on systems

Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner. For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels. As an important reminder, the PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines, even if you deem it indecipherable yourself.

 

Inspect ports closely and notate damage even if very minor

Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don’t miss subtle damage. Thanks!

 

Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.

We spoke with the support team for Computrace, and they informed us that it is not possible to remove Computrace from appearing as active in the BIOS of some Dells, but the actual function of Computrace can be removed using the Absolute Persistence removal tool.

The Dell laptops that contain Computrace, which is also referred to as “Absolute 1.0”, are mostly 6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming 

Here is the message the support team sent us for any additional clarification:

“In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as “Activate” because the removal process is unable to change the setting to “Deactivate”, the persistence agent will however be switched off. Similarly, if set to “Disable” it will not be possible to ever activate the BIOS persistence feature.” And here is the related link from their website they sent: https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed

Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode

Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop. Your only option to enter Windows will be to enter through administrative mode. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is Ctrl+Shift+F3, and it will reboot into the built-in Administrator account’s Windows desktop.

 

 

Some rugged laptops do not need a motherboard photo taken

We do not need to take photos of the motherboard of these type of rugged laptops. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.

 

Remove extraneous processing stickers – ask if unsure

If you see a laptop with a green circle sticker, please remove the sticker before testing. This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.

 

If you photos of strange glare/darkness, please retake attempting to resolve the issue

Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn’t an issue.

 

 

Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!

There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, be on the lookout for any laptops with the pickup 104222. We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.

 

 

Several examples of what liquid damage and corrosion looks like in laptops

I

 

 

P.S.

  • If any keyboard keys require extra force, don’t specify which specific keys in your notes, just say “some keys require extra pressure that normal to register.” That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.
  • For photos of internal damage, do your best to show the details of the damage in the photo, not simply the location. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.
  • A quick note from Paul about photographing and notating deep scratches on laptop screens that show only white: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.
  • The eCommerce team has requested that if we encounter checksum errors in our testing that we INSTEAD of “checksum error” in our notes, it is preferred we describe the condition as “CMOS battery needs to be replaced” or “CMOS battery bad.”
  • For the diagnostics tests we run, please no longer mention what brand of diagnostics has been used, so for example we no longer want to write “passed Dell diagnostics,” and instead we should now just write just write “passed diagnostics.” Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.
  • Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway. If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.
  • If you encounter a wifi setup where the antennae connectors are damaged and won’t fully connect to the wifi card despite your best efforts, please take note of Paul’s suggestions for what to do:
    “If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition.”
    For clarification, this note is referring to the internal antenna cables, NOT the external antennae prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”
  • There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very difficult to view the entire motherboard for a photo. The request from the eCommerce team is that we leave a note explaining why we didn’t take a photo of the motherboard so they know we did that intentionally. Here is the specific request from Paul: “For laptops where the motherboard can’t easily be photograph; a simply note of “unable to get photo of mobo” would be fine. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture.”
  • A laptop that POSTs leaves the RAM and HDD with it.
  • Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren’t going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.
  • Remove the RAM and HDD from Laptops that are not powered on or not POST.
  • All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.
  • Any defect needs to be elaborated in the note field.
  • Mention in the note which OS is installed, if there is one.
  • Mention the dedicated graphics card information.
  • All the laptops that go to eBay need to have a keyboard.
  • If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.
  • When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don’t capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.
  • When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.
  • When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don’t want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.
  • Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as “not as described” may end up being returned.
  • Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.
  • Ze has seen several examples of laptops where we should have written “scratches on screen” instead of “keyboard marks.” He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to “scratches on screen.”
    • Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard’s contact with the screen, often from dirt on the keys pressing into the anti-glare coating.
    • Scratches are physical abrasions that go deeper, removing material from the screen or its coating
  • OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.
  • Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk
  • Don’t forget to mention any sunken buttons
  • Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.
  • When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.
  • If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.
  • If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.
  • Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.
  • Look out for hinges breaking within the case
  • Cracked screen bezels are a very common problem so look closely
  • Be sure to verify that the wipe paper does not stay Terminated
  • If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.
  • Don’t forget to mention if there is a damaged rubber screen bezel liner.
  • Be sure to double check if there is a battery
  • Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.
  • We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.
  • Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.
  • if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.
  • Discolorations of the case including metal caused by stickers should be notated.
  • When bottom panel/case screws are missing, write down how many are missing.
  • Include in your notes the type and wattage of power adapter used to test it.
  • Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a mouse nub or trackpoint. The screen lid can also be described as the top panel, clam shell, or LCD lid. The expansion port on some Lenovos should ideally be described as a dock port.
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  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Deleted: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently. Added: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th, 7th, and 8th gen will not be tested for ebay, </strong>they will instead always be wholesaled due to their lower value. The exception is Rugged laptops which tend to hold their value despite being older.
     Added: <strong>The general rule for whether or not a laptop should be sent to eCommerce for individual sale is if the laptop is worth at least $100 <span style="text-decoration: underline;">sold</span> in its current condition.</strong> So for example, if you have a laptop with scuffs and light spots, and you find another laptop that has defects with that approximate level of severity, not needing to be the exact same necessarily but just in the ballpark of how damaged the machine is, if it is going for $100 and above sold on average, you are good to send it to ebay. If the <strong>average is borderline sitting right at $100, you are better to wholesale it. </strong>As another example, if you you have a machines that has a cracked screen, and you go on ebay and see that model laptop is being sold with a good screen at $120, but with a cracked screen at $70, then you are going to need to wholesale it because you are looking to match conditions to determine the value.
     Added: &nbsp;
    Unchanged: <ul>Unchanged: <ul>
    Deleted: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong> 
    Deleted: <ul> 
    Deleted: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Added: <li style="list-style-type: none;"></li>
    Deleted: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li> 
    Unchanged: </ul>Unchanged: </ul>
    Deleted: </li> 
    Deleted: <li>Laptop with other issues 
    Deleted: <ul> 
    Deleted: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li> 
    Deleted: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li> 
    Deleted: </ul> 
    Deleted: </li> 
    Deleted: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li> 
    Deleted: </ul> 
    Deleted: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test. 
    Deleted: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong> 
    Deleted: <ul> 
    Deleted: <li><strong>Dells:</strong> 
    Deleted: <ul> 
    Deleted: <li><strong>Dell Latitude 3400 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 3500 i5</strong></li> 
    Deleted: <li><strong>Dell Latitude 3510 i3</strong></li> 
    Deleted: <li><strong>Dell Latitude 5400 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li> 
    Deleted: <li><strong>Dell Latitude 5410 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5411 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5480 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5490 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li> 
    Deleted: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li> 
    Deleted: <li><strong>Dell Latitude 5511 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 5590 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 7290 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 7300 i5</strong></li> 
    Deleted: <li><strong>Dell Latitude 7390 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li> 
    Deleted: <li><strong>Dell Latitude 7400 8th gen</strong></li> 
    Deleted: <li><strong>Dell Latitude 7480 i5</strong></li> 
    Deleted: <li><strong>Dell Latitude 7490 (all)</strong></li> 
    Deleted: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li> 
    Deleted: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li> 
    Deleted: </ul> 
    Deleted: </li> 
    Deleted: <li><strong>Lenovo:</strong> 
    Deleted: <ul> 
    Deleted: <li><strong>Lenovo ThinkPad E480 i5</strong></li> 
    Deleted: <li><strong>Lenovo ThinkPad E490 i5</strong></li> 
    Deleted: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li> 
    Deleted: </ul> 
    Deleted: </li> 
    Deleted: <li><strong>HP:</strong> 
    Deleted: <ul> 
    Deleted: <li><strong>HP Pavilion x360 Convertible i5</strong></li> 
    Deleted: <li><strong>HP ProBook 440 G7 i5</strong></li> 
    Deleted: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li> 
    Deleted: </ul> 
    Deleted: </li> 
    Deleted: </ul> 
    Deleted: &nbsp; 
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
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    Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>
    Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
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    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
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    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
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    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Several examples of what liquid damage and corrosion looks like in laptops</h3>Unchanged: <h3>Several examples of what liquid damage and corrosion looks like in laptops</h3>
    Unchanged: I<a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13912" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13911" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13910" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13909" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-rotated.jpg"><img class="alignnone size-medium wp-image-13908" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-169x300.jpg" alt="" width="169" height="300" /></a>Unchanged: I<a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13912" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13911" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13910" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13909" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-rotated.jpg"><img class="alignnone size-medium wp-image-13908" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-169x300.jpg" alt="" width="169" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
    Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:
    Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."
    Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Deleted: <h2></h2> 
    Unchanged: &nbsp;Unchanged: &nbsp;
    Deleted: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3> 
    Deleted: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a> 
    Deleted: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible. 
    Deleted: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks! 
    Deleted: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a> 
    Deleted: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a> 
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
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    Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>
    Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
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    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
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    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
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    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Several examples of what liquid damage and corrosion looks like in laptops</h3>Unchanged: <h3>Several examples of what liquid damage and corrosion looks like in laptops</h3>
    Unchanged: I<a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13912" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13911" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13910" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13909" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-rotated.jpg"><img class="alignnone size-medium wp-image-13908" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-169x300.jpg" alt="" width="169" height="300" /></a>Unchanged: I<a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13912" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13911" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13910" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13909" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-rotated.jpg"><img class="alignnone size-medium wp-image-13908" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-169x300.jpg" alt="" width="169" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
    Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:
    Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."
    Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>Unchanged: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>
    Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.Unchanged: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
     Added: &nbsp;
     Added: <h3>Several examples of what liquid damage and corrosion looks like in laptops</h3>
     Added: I<a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13912" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_142614-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13911" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133341-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13910" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_133315-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13909" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132245-150x150.jpg" alt="" width="150" height="150" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-rotated.jpg"><img class="alignnone size-medium wp-image-13908" src="https://www.xworx.app/wp-content/uploads/2025/12/20251229_132241-169x300.jpg" alt="" width="169" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
    Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:
    Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."
    Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
     Added: &nbsp;
     Added: &nbsp;
     Added: &nbsp;
     Added: <h3>8th gen laptops no longer valuable enough for eBay: needs to go to wholesale, cosmetic, or for-repair only</h3>
     Added: As time has passed, now 8th gen laptops in general are not selling at a high enough value for us to send to eBay. For any machines that are too damaged to go to cosmetic, they will default be sent to for-repair due to their lower value. That means for-repair now always received all damaged-beyond-cosmetic laptops that 6th, 7th, and 8th gens.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
    Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:
    Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."Unchanged: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."
    Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>Unchanged: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>Unchanged: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
    Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>Unchanged: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
     Added: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do:
     Added: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."
    Deleted: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>Added: </strong>For clarification, this note is <span style="text-decoration: underline;">referring to the<strong> internal</strong> antenna cables, NOT the external antennae</span> prong/bump that may or may not be damaged on the back of the device. Lee suggested describing the two antennae cables inside the machine in a note like this: “damaged antenna internal coaxial cables, cannot connect to wifi card.”</li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
     Added: <li>If any keyboard keys require extra force, <strong>don’t specify which specific keys</strong> in your notes, <strong>just say “some keys require extra pressure that normal to register.”</strong> That way if we miss a key being hard to register, an eBay customer can’t use that as a gotcha for a return.</li>
     Added: <li>For photos of internal damage, do your best to <strong>show the details of the damage</strong> in the photo, <strong>not simply the location</strong>. Try to get an angle with your camera that best captures the issue as obviously as you can whenever possible.</li>
    Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>Unchanged: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
     Added: <li>A quick note from Paul about <strong>photographing and notating deep scratches on laptop screens that show only white</strong>: Paul said: Pictures of laptop screens with deep scratches [showing white light instead of color] would be nice, but in general the note about the screen condition is more important. It is good for us to grab these photos during our testing because it is easier for us to capture this particular screen condition while the laptop is already powered on.</li>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Deleted: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li> Added: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, please take note of Paul's suggestions for what to do: <strong>"If the cables are damaged, it needs to be noted that the cables are damaged, but the card can stay. If the card is damaged, but the cables are good, then the card should be removed as the only reason the listing would be AS-IS, is the damaged Wi-Fi card. If both the Wi-Fi card and antennas are damaged, leave in PC, but noted the condition."</strong></li>
    Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>Unchanged: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li>Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li>
    Deleted: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. A good way to phrase this note would be <strong>"unable to photograph motherboard on this model without spending significant time/risking damage."</strong></li> Added: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. Here is the specific request from Paul: "For laptops where the motherboard can’t easily be photograph;<strong> a simply note of “unable to get photo of mobo” would be fine</strong>. Or something short and to the point. When we look at some of these laptops its not apparent that removing the bottom panel is easier said then done. Some note letting us know about the situation would be good. Otherwise it seems someone forgot or skipped the motherboard picture."</li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction"
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>Unchanged: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
    Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>Unchanged: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
    Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>Unchanged: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
    Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li>Unchanged: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li>
     Added: <li>There are several laptops such as some of the Dell Rugged, Lenovo P52, and a few other models where we know that it is very <strong>difficult to view the entire motherboard for a photo. </strong>The request from the eCommerce team is that we <strong>leave a note explaining why we didn't take a photo of the motherboard</strong> so they know we did that intentionally. A good way to phrase this note would be <strong>"unable to photograph motherboard on this model without spending significant time/risking damage."</strong></li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Deleted: &nbsp; 
    Deleted: <h3>Language requested by eCommerce team surrounding checksum errors/dead CMOS batteries</h3> 
    Deleted: The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong> 
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
     Added: <li>The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong></li>
     Added: <li>For the diagnostics tests we run, please <strong><span style="color: #964b00;">no longer mention what brand of diagnostics </span></strong>has been used, so for example we <strong><span style="color: #964b00;">no longer want to write "passed Dell diagnostics," </span></strong>and instead we should now just write <strong><span style="color: #006400;">just write "passed diagnostics."</span></strong> Unfortunately, there have been cases of accidentally calling the Dell diagnostics “Lenovo” diagnostics and other similar errors. So removing the brand will solve the problem.</li>
     Added: <li><strong><span style="color: #006400;">Always include the photo of a locked BIOS screen even if you are able to bypass it into the BIOS anyway.</span></strong> If you ever see a password entry screen on a motherboard or a lock symbol and you are not able to remove this lock meaning this screen is a permanent feature of device, take a photo of the lock screen.</li>
     Added: <li>If you encounter a wifi setup where the <strong>antennae connectors are damaged and won’t fully connect to the wifi card</strong> despite your best efforts, <strong><span style="color: #006400;">please remove the wifi card. Notate that the antennae connectors are damaged AND no wifi card included.</span></strong></li>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>Unchanged: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
     Added: &nbsp;
     Added: &nbsp;
     Added: <h3>Language requested by eCommerce team surrounding checksum errors/dead CMOS batteries</h3>
     Added: The eCommerce team has requested that if we encounter checksum errors in our testing that we <strong><span style="color: #964b00;">INSTEAD of "checksum error"</span></strong> in our notes, it is preferred we describe the condition as <strong><span style="color: #006400;">"CMOS battery needs to be replaced" or "CMOS battery bad."</span></strong>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>Unchanged: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Deleted: <li>Laptop with a cracked LCD or broken hinge Added: <li>Laptop with a <strong>cracked LCD</strong> or <strong>broken hinge</strong> or <strong>liquid damage</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: ^Unchanged: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: ^Unchanged: ^
    Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>Unchanged: <h3>Best practices for notating light spots and keyboard damage.</h3>
    Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?Unchanged: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
    Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.Unchanged: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
    Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?Unchanged: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
    Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.Unchanged: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
     Added: <li>Paul suggested that we use certain phrases to describe some specific objects on a laptop. The Lenovo center nub can be called a <em>mouse nub or trackpoint</em>. The <em>screen lid</em> can also be described as the t<em>op panel, clam shell, or LCD lid</em>. The expansion port on some Lenovos should ideally be described as a <em>dock port.</em></li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>Unchanged: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
    Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.Unchanged: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
    Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!Unchanged: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Deleted: &nbsp;Added: ^
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
     Added: ^
     Added: <h3>Best practices for notating light spots and keyboard damage.</h3>
     Added: <strong>Keyboard question:</strong> Do we need to count the number of keys on the keyboard missing or notate which keys? Or is simply saying "missing key" or "missing keys" sufficient?
     Added: <strong>Keyboard answer:</strong> If a keyboard is missing key(s) or has bad key(s) just need to say missing key(s) or bad key(s) do not need to know the number or which key is the problem.
     Added: <strong>Light spots question:</strong> -Do we need to count the number of light spots or notate where they are positioned? Or is simply saying "light spot" or "light spots" sufficient?
     Added: <strong>Light spots answer</strong>: Light spot count also isn't very important, though if there is a lot of lot spots, 10 or more, notate that. Or if there is more then 10 light spots, leave a note that says, more then 10 light spots. Don't need a total count, just need a phase that gets the point across that there are a lot of light spots.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
     Added: &nbsp;
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Deleted: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2> 
     Added: &nbsp;
     Added: <h3>Laptop checklists: do not need to create a new checklist for ebay testing if it was not already created during wiping process</h3>
     Added: <strong><span style="color: #6495ed;">PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction</span></strong> <a href="https://www.xworx.app/?p=11798" target="_blank" rel="noopener">https://www.xworx.app/?p=11798</a>
     Added: I received instructions from Ze that in order to improve our ebay laptop times further, he says that it is not necessary to create a new laptop checklist to send alongside the laptop to the ebay team. You can, however, and should, use a checklist for yourself to remind and ensure that all relevant testing areas are being addressed, but this can be a checklist strictly for your own personal use and it does not need to be typed up and 100% legible.
     Added: In the future, laptops will have this checklist constructed during the wiping phase, so in future ebay tests you won’t have to start from scratch. All of the existing laptops from the existing previously wiped batch, you do not need to create a checklist for them. If you choose to do so to ensure your process is accurate, that is your decision and totally fine, just try not to let it eat up too much additional time. Thanks!
    Deleted: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a> Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Deleted: ^ Click the linked PDF above ^ 
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Deleted: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityAdded: &nbsp;
    Deleted: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course. 
    Deleted: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now. 
    Deleted: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard. 
    Deleted: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full. 
    Deleted: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank. 
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>Unchanged: B) <strong>Diagnostic test and any startup error messages</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>Unchanged: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
    Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.Unchanged: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
    Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>Unchanged: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:Unchanged: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
    Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>Unchanged: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
    Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.Unchanged: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) BIOS (multiple photos as needed)Unchanged: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Deleted: B) <strong>Diagnostic test</strong> 
    Deleted: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Added: B) <strong>Diagnostic test and any startup error messages</strong>
     Added: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a.jpg"><img class="alignnone size-thumbnail wp-image-13078" src="https://www.xworx.app/wp-content/uploads/2024/10/20260214_1504342222a-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Motherboard</strong>Unchanged: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
     Added: ★ <strong>Get CLOSE UPS of the liquid damage or physical damage on the motherboard.</strong>
     Added: ★ We need to <strong>take photos of the CRACKED SCREEN DAMAGE of the screen</strong>. We can unplug the screen, but we <strong>need to get a photo of the LCD plugged in with the very damaged screen</strong> before leaving it unplugged for the customer.
     Added: ★ We will continue to upload photos of <strong>LIGHT SPOTS and OTHER SCREEN DEFECTS BESIDES SCRATCHES</strong>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
     Added: <strong>Photos we DO NOT NEED TO TAKE</strong> to save time:
     Added: ★ We have been asked to <strong>stop taking photos of external physical case damage</strong> of all types and ★ <strong>no longer take photos of scratched screens</strong>. The idea is the <strong>eBay will begin taking these photos on our behalf.</strong> So the only important thing to <strong>be sure to describe the location of the damage well enough</strong> for the ebay team to find the damage<strong> WITHOUT being overly precise</strong>, just enough for the eBay team to find and not any further. eBay scammers can take advantage of us being overly precise in written descriptions and claim our item is not as describe if our overly-precise description can be considered debatably inaccurate. <em><strong>Vague, but still just descriptive enough for the ebay team to find the damage.</strong></em>
     Added: ★ We also<strong> no longer will be taking photos of the wipe certificates</strong>, however, we still need to physically include these certificates with our laptops.
     Added: &nbsp;
     Added: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — ZeDong: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Deleted: A) The wipe paper 
    Deleted: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a> 
    Deleted: B) BIOS (multiple photos as needed) Added: A) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Deleted: C) <strong>Diagnostic test</strong> Added: B) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Deleted: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong> Added: C) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Deleted: E) <strong>Autopilot script</strong> ideally in front of the name your device screen Added: D) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Deleted: F) <strong>Motherboard</strong> Added: E) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Deleted: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section) Added: F) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Deleted: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager. Added: G) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
     Added: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>Unchanged: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
    Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.Unchanged: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
     Added: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>Unchanged: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
    Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.Unchanged: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
     Added: &nbsp;
     Added: <h3>Isolated situation where Autopilot reactivated. Please do an additional autopilot check while eBay testing!</h3>
     Added: There was a recent incident where we believe a company did not correctly remove autopilot from Microsoft’s servers for that reason an autopilot lock  reappeared on a laptop that we had already checked and cleared it. For now moving forward, when we are eBay testing laptops, please boot into the Windows OOBE and rerun the autopilot check script just to double check and see if this is occurring anywhere else. Also, <strong>be on the lookout for any laptops with the pickup 104222.</strong> We are treating this an isolated issue for now, because so far that business and has had only one than 1 laptop with this issue.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>Unchanged: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
    Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.Unchanged: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>Unchanged: <h3>Remove extraneous processing stickers - ask if unsure</h3>
    Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.Unchanged: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
     Added: &nbsp;
     Added: <h3>If you photos of strange glare/darkness, please retake attempting to resolve the issue</h3>
     Added: Here is an example of a photo that is readable, however, it still may result in complaints about it being difficult to read or that it appears that there is something wrong with the image. If your photo comes out unusual due to glare and a bit of bad luck, please go ahead and retake it so that it isn't an issue.
     Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145.webp"><img class="alignnone size-thumbnail wp-image-13029" src="https://www.xworx.app/wp-content/uploads/2025/12/f-20-247-32443410_9qWyZCzB_f-115-83-32399066_VHtV9XZh_IMG_20260112_134145-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>Link to eBay laptop testing page:</h2>Unchanged: <h2>Link to eBay laptop testing page:</h2>
    Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>Unchanged: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>Unchanged: <h3>Saving copies of your photos onto the network drive as backup</h3>
    Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.Unchanged: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
    Unchanged: The network drive location is:Unchanged: The network drive location is:
    Unchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.PicturesUnchanged: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
    Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!Unchanged: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
     Added: &nbsp;
     Added: &nbsp;
     Added: <h3>Some rugged laptops do not need a motherboard photo taken</h3>
     Added: We<strong> do not need to take photos of the motherboard of these type of rugged laptops</strong>. It would take a very, very long time for us to reach the motherboard and it would increase the chances that we would accidently damage the laptop during the disassembly. The photo of this one rugged laptop below is not the only machine that applies to the policy. If you have a laptop that has a deeply concealed motherboard where it would be abnormally difficult to get a photo of it, please speak with your supervisor about potentially skipping the motherboard photo and they will advise you from there.
     Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13026" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_170927-150x150.jpg" alt="" width="150" height="150" /></a>
     Added: &nbsp;
     Added: <h3>Remove extraneous processing stickers - ask if unsure</h3>
     Added: If you see a laptop with a<strong> green circle sticker, please remove the sticker before testing. </strong>This sticker was from a special batch where we needed to keep track of where the laptops came from but none of the laptops had a pickup number. Please notate if by removing the sticker it causes damage to the paint. Thank you.
     Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-13028" src="https://www.xworx.app/wp-content/uploads/2025/12/20260130_171143-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Deleted: <h2>Tools</h2> Added: <h2></h2>
    Deleted: <ul> 
    Deleted: <li>This testing process is conducted entirely on a cell phone. Please use the following form on a work cell phone:Added: <h2>Link to eBay laptop testing page:</h2>
    Deleted: https://fs30.formsite.com/beyondsurplus/noxpttowpt/index</li> 
    Deleted: </ul> 
    Deleted: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-rotated.jpg"><img class="alignnone size-medium wp-image-12970" src="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-169x300.jpg" alt="" width="169" height="300" /></a>Added: <a href="https://www.xworx.app/?p=4715" target="_blank" rel="noopener">https://www.xworx.app/?p=4715</a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
     Added: &nbsp;
     Added: <h3>Saving copies of your photos onto the network drive as backup</h3>
     Added: There is a network drive where we would like everyone to begin saving copies of their photos. This is because occasionally errors in our web forms cause photos to disappear from our database, and having a backup copy on this network drive would resolve this problem and prevent future data loss.
     Added: The network drive location is:
     Added: \\WIN-SIXBIT\Inventory.Lists\Bios.Pictures
     Added: Please follow the naming mechanisms. Create subfolders based on the serial numbers of your device, or you can rename your photos to contain that serial number, or both. Please ensure that this network drive continues to stay orderly. Thanks!
     Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg"><img class="alignnone wp-image-13004" src="https://www.xworx.app/wp-content/uploads/2025/12/Desktop-shortcut.jpg" alt="" width="55" height="126" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2.jpg"><img class="alignnone wp-image-13005" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture2-2-300x254.jpg" alt="" width="150" height="127" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/12/Capture3.jpg"><img class="alignnone wp-image-13006" src="https://www.xworx.app/wp-content/uploads/2025/12/Capture3-300x165.jpg" alt="" width="236" height="130" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — pctechlead@beyondsurplus.com: Updated post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction" Show details

    Content

    Before After
    Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>Unchanged: <h1><span id="Every_time_go_through_process_before_testing_check_if_there_is_any_update" style="color: #ff0000;"><strong>Check for any updates every time you go through the process before testing.</strong></span></h1>
    Unchanged: <h2>Scope:</h2>Unchanged: <h2>Scope:</h2>
    Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>Unchanged: <p style="padding-left: 30px;">This process will apply to the laptops that need tech labels after wiping.</p>
    Unchanged: <h2>Tools</h2>Unchanged: <h2>Tools</h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>This testing process is conducted entirely on a cell phone. Please use the following form on a work cell phone:Unchanged: <li>This testing process is conducted entirely on a cell phone. Please use the following form on a work cell phone:
    Unchanged: https://fs30.formsite.com/beyondsurplus/noxpttowpt/index</li>Unchanged: https://fs30.formsite.com/beyondsurplus/noxpttowpt/index</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-rotated.jpg"><img class="alignnone size-medium wp-image-12970" src="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-169x300.jpg" alt="" width="169" height="300" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-rotated.jpg"><img class="alignnone size-medium wp-image-12970" src="https://www.xworx.app/wp-content/uploads/2024/10/20260123_085926-169x300.jpg" alt="" width="169" height="300" /></a>
    Unchanged: <h2></h2>Unchanged: <h2></h2>
    Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>Unchanged: <h2>PLEASE PRINT OUT THIS CHECKLIST before you get started.</h2>
    Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>Unchanged: Please use this link to load up the wipe paper as a PDF so<strong> you can use one of the color printers to print on both sides of 1 sheet of paper</strong>: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf" target="_blank" rel="noopener">Laptop wiping checklist https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist.pdf</a>
    Unchanged: ^ Click the linked PDF above ^Unchanged: ^ Click the linked PDF above ^
    Deleted: &nbsp;Added: <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side.jpg"><img class="alignnone size-medium wp-image-12914" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-back-side-232x300.jpg" alt="" width="232" height="300" /></a> <a href="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side.jpg"><img class="alignnone size-medium wp-image-12913" src="https://www.xworx.app/wp-content/uploads/2025/12/Laptop-wiping-checklist-front-side-232x300.jpg" alt="" width="232" height="300" /></a>
    Unchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibilityUnchanged: -Please hand write any issue you observe immediately onto the checklist, and then later replace the handwriting with a printed label for legibility
    Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.Unchanged: -Within the new laptop wiping sheet, there are 3 conditions where we will want to <strong>use a highlighter</strong> in addition to circling with a pin to make sure it is not overlooked. These 3 conditions are <strong>if absolute persistence active, autopilot is locked, or if there is a splash screen</strong>. Also, we ask that you fix absolute persistence right there at the wipe station if possible, too, once windows is installed of course.
    Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.Unchanged: Reminder to test all USBC ports and barrel jack for power/charging. Check all USBA ports with a mouse and check the video ports that you can get to display out. Visually inspect any ports you cannot check within the BIOS. We may expand our port testing later, but this should be adequate for now.
    Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.Unchanged: <strong>Touch the screen of every laptop to test for touchscreen. If you are not sure if the laptop has a touchscreen, check for its settings in the BIOS</strong>. Two other clues there are is a touchscreen is that the screens often have a glass coating (not always), and another clue is when you see an internal touchscreen connector on the motherboard.
    Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.Unchanged: <strong>Please initial for all fields you have tested.</strong> Do not initial if you have not completed your test in full.
    Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.Unchanged: We will <strong>continue to put wipe labels on the screen lid, but we just need serial and pickup number</strong>, and you can leave the rest blank.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>Unchanged: <h2><strong>1. Check the Erase Certificate</strong></h2>
    Unchanged: Check the erase certificate with the laptop by the serial number.Unchanged: Check the erase certificate with the laptop by the serial number.
    Unchanged: <h2><strong>2. Value check the laptop</strong></h2>Unchanged: <h2><strong>2. Value check the laptop</strong></h2>
    Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.Unchanged: Value check the i5 and i7 8th Gen or newer laptops that are worse than cosmetic condition but not scrap.<strong> 6th and 7th gen will not be tested for ebay, and i3 8th gens are also too low value</strong> to send to ebay and will be sold differently.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Laptop with a cracked LCD or broken hingeUnchanged: <li>Laptop with a cracked LCD or broken hinge
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $150(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR, Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $150 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Laptop with other issuesUnchanged: <li>Laptop with other issues
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>Unchanged: <li>Sold less than $100(Pre-owned) will go to #1169 WHOLESALE LAPTOP REPAIR. Use PC tech level 2: Govdeals Wholesale laptop for repair</li>
    Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>Unchanged: <li>Sold of $100 or more will go to #1078 EBAY: LAPTOPS.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>Unchanged: <li>Cosmetic laptops will use PC tech level 2: Cosmetic Laptops for Wholesale</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.Unchanged: Below is the current list of laptops models that have been pre-marked as being destined for wholesale for-repair. So <strong><em>if you have a laptop model in the list below</em>, DO NOT EBAY TEST it.</strong> It would instead be destined for a different, less time consuming test.
    Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>Unchanged: <strong>The following models are 8th-gen or newer laptops that ebay does not want us to send to them due to low value.</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dells:</strong>Unchanged: <li><strong>Dells:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 3400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>Unchanged: <li><strong>Dell Latitude 3500 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>Unchanged: <li><strong>Dell Latitude 3510 i3</strong></li>
    Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5400 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>Unchanged: <li><strong>Dell Latitude 5401 unless there is only scratches. – If it is BIOS locked or anything series, it is for-repair</strong></li>
    Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5410 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5411 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5480 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5490 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>Unchanged: <li><strong>Dell Latitude 5500 – i5 8th gen with any issues other than scratches</strong></li>
    Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>Unchanged: <li><strong>Dell Latitude 5501 if it has a cracked screen </strong></li>
    Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5511 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 5590 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7290 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7300 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7390 2-in-1 (all)</strong></li>
    Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>Unchanged: <li><strong>Dell Latitude 7400 8th gen</strong></li>
    Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>Unchanged: <li><strong>Dell Latitude 7480 i5</strong></li>
    Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>Unchanged: <li><strong>Dell Latitude 7490 (all)</strong></li>
    Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>Unchanged: <li><strong>Dell Precision 3530 (plastic case) i5</strong></li>
    Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>Unchanged: <li><strong>Dell inspiron 15 3511 if it has a 10<sup>th</sup> gen CPU</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>Lenovo:</strong>Unchanged: <li><strong>Lenovo:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E480 i5</strong></li>
    Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>Unchanged: <li><strong>Lenovo ThinkPad E490 i5</strong></li>
    Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>Unchanged: <li><strong>Lenovo Ideapad FLEX 5-1570</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li><strong>HP:</strong>Unchanged: <li><strong>HP:</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>Unchanged: <li><strong>HP Pavilion x360 Convertible i5</strong></li>
    Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>Unchanged: <li><strong>HP ProBook 440 G7 i5</strong></li>
    Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>Unchanged: <li><strong>ProBook 650 G5 – all 8th gen models</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>3. Open the page</strong></h2>Unchanged: <h2><strong>3. Open the page</strong></h2>
    Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.Unchanged: Open the Laptop testing page. Check the laptop and fill out the specs.
    Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>Unchanged: <h2><strong>4. Inventory: Record Brand, Series, Model, Serial Number, &amp; Pickup Number</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture.jpg"><img class="alignnone size-medium wp-image-7542" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture-300x118.jpg" alt="" width="300" height="118" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Test Date:</strong> Date for test</li>Unchanged: <li><strong>Test Date:</strong> Date for test</li>
    Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>Unchanged: <li><strong>Technician:</strong> Choose your bench or name</li>
    Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>Unchanged: <li><strong>Brand:</strong> Laptop Brand</li>
    Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>Unchanged: <li><strong>Series: </strong>For most Laptops, there will be series like Latitude, ProBook, ThinkPad, etc. Leave blank if not applicable.</li>
    Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>Unchanged: <li><strong>Model: </strong>Laptop Model. <a href="https://xworxapp.wpenginepowered.com/?p=4069" target="_blank" rel="noopener">How To Identify Common Model/Part Numbers</a></li>
    Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">Unchanged: <li><strong>Serial Number or Service Tag: </strong>Use the barcode scanner to scan the S/N. do not manually enter the SN if there is a barcode or QR code.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2018/08/IMG_0225.JPG.png">
    Unchanged: </a></li>Unchanged: </a></li>
    Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>Unchanged: <li><strong>Pickup Number:</strong> Record the pickup number for the laptop.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>Unchanged: <h2><strong>5. Inspect The Machine</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1.jpg"><img class="alignnone size-medium wp-image-7543" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture1-300x236.jpg" alt="" width="300" height="236" /></a>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2.jpg"><img class="alignnone size-medium wp-image-7544" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Capture2-300x276.jpg" alt="" width="300" height="276" /></a>
    Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)Unchanged: Click the picture for zoom-in. (The picture is from a desktop PC, and might look different from the phone interface.)
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>Unchanged: <li><strong>CHECK PORTS: </strong>Check ports for any physical damage.</li>
    Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>Unchanged: <li><strong>CHECK THE CASE: </strong>Check for any damage.</li>
    Unchanged: <li><strong>Battery: </strong>Included or not</li>Unchanged: <li><strong>Battery: </strong>Included or not</li>
    Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>Unchanged: <li><strong>Hinge: </strong> Check to see if the hinges are damaged or loose.</li>
    Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>Unchanged: <li><strong>Keyboard:</strong> Check the keyboard.</li>
    Unchanged: <li>Open the bottom cover and inspect the motherboard.Unchanged: <li>Open the bottom cover and inspect the motherboard.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Any defects or liquid damage need to be noted.</li>Unchanged: <li>Any defects or liquid damage need to be noted.</li>
    Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>Unchanged: <li>If the motherboard has 2 heatsinks, the laptop should have a dedicated graphics card.<a href="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138.jpg"><img class="alignnone wp-image-12361" src="https://www.xworx.app/wp-content/uploads/2024/10/Screenshot-2025-08-21-121138-300x241.jpg" alt="" width="150" height="121" /></a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>6. Testing</strong></h2>Unchanged: <h2><strong>6. Testing</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><b>Powers On</b></li>Unchanged: <li><b>Powers On</b></li>
    Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>Unchanged: <li><strong>POST to BIOS and take a picture of the specs.</strong></li>
    Unchanged: <li><strong>Optical Drive</strong></li>Unchanged: <li><strong>Optical Drive</strong></li>
    Unchanged: <li><strong>Screen</strong></li>Unchanged: <li><strong>Screen</strong></li>
    Unchanged: <li><strong>Touchscreen</strong></li>Unchanged: <li><strong>Touchscreen</strong></li>
    Unchanged: <li><strong>Property of Splash</strong></li>Unchanged: <li><strong>Property of Splash</strong></li>
    Unchanged: <li><strong>BIOS Password</strong></li>Unchanged: <li><strong>BIOS Password</strong></li>
    Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>Unchanged: <li><strong>Need to run onboard hardware diagnostic if applicable.</strong></li>
    Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>Unchanged: <li><strong>Check the autopilot status by using <a href="https://www.xworx.app/?p=12223" target="_blank" rel="noopener">Laptops For eBay Bios &amp; Autopilot Check Repository</a></strong></li>
    Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>Unchanged: <li><strong>The capture screen is for the BIOS screen and diagnostic screen. Run an extended diagnostic for a laptop over $300</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246.jpg"><img class="alignnone size-medium wp-image-7546" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_140246-300x170.jpg" alt="" width="300" height="170" /></a> <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859.jpg"><img class="alignnone size-medium wp-image-7547" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/snap_141859-300x170.jpg" alt="" width="300" height="170" /></a>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>Unchanged: <li><strong>Also, use the camera to take a picture of the laptop screen to show the screen condition.</strong></li>
    Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>Unchanged: <li><strong>Plug in the HBCD USB drive and restart the laptop, and boot to HBCD.</strong></li>
    Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>Unchanged: <li><strong>You will hear a chime when the system is loaded. If there is no chime, the speaker is not working.</strong></li>
    Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>Unchanged: <li><strong>Test the keyboard with the AquaKeyTest and test the keyboard.</strong></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.Unchanged: While testing the keyboard in <strong>Aqua's Keytest</strong>, you may experience the application showing a slightly <strong>discolored key</strong>. This tends to happen if you quickly rub your hand over the keys while testing for the sake of getting it done quickly. That being said, this discolored looking key will confuse a customer into thinking there is a problem with that key. So if you ever get a discolored key, press it again and the issue should resolve itself. If you have to press the key extra hard to get it to register, then that is something you need to note. But if that isn't the case, the discolored key is just a byproduct of this software that occasionally you will need to correct. Please see the example below on the left-side Windows key.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720.jpg"><img class="alignnone size-medium wp-image-12405" src="https://www.xworx.app/wp-content/uploads/2024/10/f-55-88-31780839_AAsG8kdV_IMG_20250904_160720-300x169.jpg" alt="" width="300" height="169" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: HIERARCHAL ORDER OF NOTESUnchanged: HIERARCHAL ORDER OF NOTES
    Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.Unchanged: The order in which we present notes to ebay customers is important. The labels we print for ebay labels only have space to contain some of the critical information for ebay customers, and the machines need to have the most critical information printed on them instead of less critical information. We want to make sure ebay customers don't accuse us of burying the most serious issues we find with our machines deep in paragraphs of less consequential notes. Please see the example photo below.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402.webp"><img class="alignnone size-thumbnail wp-image-12946" src="https://www.xworx.app/wp-content/uploads/2025/12/20260105_114402-150x150.webp" alt="" width="150" height="150" /></a>
    Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.Unchanged: So although the diagnostics portion of this note would normally be in the correct place IF the diagnostics had passed, but because the diagnostics came back with memory errors, that note should be have been moved up to the second note in this list, right after the liquid damage note. The liquid damage is the most consequential note, and the memory error is the second most consequential note. Keep this frame of mind when writing out laptop notes.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.Unchanged: Below is a guide for the priority of notes from top to bottom. This is not a 100% comprehensive list of all situations so please use this in addition to your best judgement.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★★Very first★★★★</strong> Notate <strong>damage</strong> that could potentially <strong>cause the machine the fail later</strong></span>
    Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.Unchanged: Examples: Signs of <em>liquid damage. Failed diagnostic tests</em> for critical components like RAM and fans. <em>Random restarts: include any Windows or BIOS error codes</em> if they are displayed. Get photos of the error codes if possible, too. If you can't photograph error codes, include why in the note. <em>Failed GPU Heaven benchmark tests</em> that resulted in a unfixable very bad score or a system crash.
    Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★★Second★★★ </strong>Notate <strong>functional damage and configuration issues </strong></span>
    Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).Unchanged: Examples:<em> Screen cracked</em> or defective to the point where it cant be used normally, issues with keyboard and trackpad that prevent them from working normally. Motherboard connector broken preventing replacement parts being installed. Broken hinge. BIOS locked (include if it is in AHCI mode or RAID mode).
    Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★★Third★★ </strong>Notate <strong>major physical damage</strong></span>
    Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.Unchanged: Examples: Case has significant chipped plastic or is severely cracked. A case panel or screen bezel will no longer stay sealed in the correct location. Missing keys that can still be pressed. Ports that do not work. Anything that could be be described as major damaged not yet mentioned.
    Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>Unchanged: <span style="text-decoration: underline;"><strong>★ Fourth ★</strong> Notate<strong> minor physical damage</strong></span>
    Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.Unchanged: Examples: Smaller cracked plastic or very minor chipped plastic. Scratches, scuffs, and minor damage to corners, heavy wear on trackpad, paint of keys being worn off but you can still read the letters.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>Unchanged: <strong>After including the damage listed above, then include the following information in this order.</strong>
    Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.Unchanged: 1) Passed (laptop brand) diagnostic. If it did not pass, this note should be jumped up higher on the list based on severity of the failed test.
    Unchanged: 2) Win 11 installed.Unchanged: 2) Win 11 installed.
    Unchanged: 3) No drivers included.Unchanged: 3) No drivers included.
    Unchanged: 4) Precise video card name (if applicable).Unchanged: 4) Precise video card name (if applicable).
    Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.Unchanged: 5) Ran heaven benchmark (if applicable). If it did not pass the test, be sure that all of your drivers (including drivers in the optional updates section) are fully up to date, but if there is no improvement or if the test causes the computer to crash, put this up at the first section of the notes that could cause the computer to fail later.
    Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 6) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>Unchanged: <h2><strong>7. Record PC Specs(Only put down specs from BIOS or POST screen)</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>Unchanged: <li><strong>CPU:</strong> Record CPU brand, CPU model, and CPU speed. If the BIOS did not list 12th gen or newer CPU speed, use the Max Speed <a href="https://xworxapp.wpenginepowered.com/?p=12109" target="_blank" rel="noopener">12th Gen or newer CPU Max Speed</a></li>
    Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>Unchanged: <li><strong>RAM: </strong>Record total RAM.</li>
    Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>Unchanged: <li><strong>Hard Drive/s: </strong>Record QTY of hard drives, Hard drive size, and wipe condition</li>
    Unchanged: <li><strong>COA: </strong>use "None".</li>Unchanged: <li><strong>COA: </strong>use "None".</li>
    Unchanged: <li><strong>Note: </strong>Unchanged: <li><strong>Note: </strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>Unchanged: <li>Record anything that needs to be mentioned, including details for any defects.</li>
    Unchanged: <li>Record the defects first in the note.</li>Unchanged: <li>Record the defects first in the note.</li>
    Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>Unchanged: <li>The section that is labeled COA in this test is confusing to the customer. The actual COA usually should be Windows 10, but we actually install Windows 11 on the machine. Paul deals with confused ebay customers for this reason. So, while doing these eBay laptop test, just put your response to the COA as "none." That is the preferred answer unless you hear otherwise.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>Unchanged: <h2><strong>8. Double Check Your Entries.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>Unchanged: <li>Do not turn off the Laptop before checking that all the specs you entered are correct</li>
    Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.Unchanged: <li><strong>Upload Pictures: </strong>Upload pictures captured before.
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Pictures that need to be uploadedUnchanged: <li>Pictures that need to be uploaded
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>BIOS page with specs picture.</li>Unchanged: <li>BIOS page with specs picture.</li>
    Unchanged: <li>Diagnostic picture.</li>Unchanged: <li>Diagnostic picture.</li>
    Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>Unchanged: <li>OS picture if installed (Need the picture as proof of Autopilot free)<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948.jpg"><img class="alignnone size-medium wp-image-11803" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/IMG_0948-300x169.jpg" alt="" width="300" height="169" /></a></li>
    Unchanged: <li>Motherboard pictures.</li>Unchanged: <li>Motherboard pictures.</li>
    Unchanged: <li>Defects.</li>Unchanged: <li>Defects.</li>
    Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>Unchanged: <li>Benchmark picture. (If a laptop with a dedicated graphics card is worth more than $300)</li>
    Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>Unchanged: <li>PowerShell script that shows autopilot status.<a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144.jpg"><img class="alignnone size-medium wp-image-12172" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Screenshot-2025-05-16-091144-300x163.jpg" alt="" width="300" height="163" /></a></li>
    Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>Unchanged: <li><a href="https://xworxapp.wpenginepowered.com/?p=11800" target="_blank" rel="noopener">How to install Windows through PXE boot and check Autopilot status for Windows machine</a></li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>9. Print Label</strong></h2>Unchanged: <h2><strong>9. Print Label</strong></h2>
    Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>Unchanged: <a href="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431.jpg"><img class="alignnone size-medium wp-image-7545" src="https://xworxapp.wpenginepowered.com/wp-content/uploads/2020/07/Screenshot-2021-12-20-145431-300x161.jpg" alt="" width="300" height="161" /></a>
    Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)Unchanged: Click the picture to zoom in. (The picture is from a desktop PC and might look different from the phone interface.)
    Unchanged: <strong>Desktop PC</strong>Unchanged: <strong>Desktop PC</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again after printing the label.</li>Unchanged: <li>Check the specs again after printing the label.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <strong>Phone</strong>Unchanged: <strong>Phone</strong>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Check the specs again.</li>Unchanged: <li>Check the specs again.</li>
    Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>Unchanged: <li>Make sure the label has all the information so that the sales department does not have to power on the machine and test it again.</li>
    Unchanged: <li>Make sure all the information is correct.</li>Unchanged: <li>Make sure all the information is correct.</li>
    Unchanged: <li>Submit</li>Unchanged: <li>Submit</li>
    Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>Unchanged: <li>Go to the email on the PC tech Phone, open the PDF to print the tech label.</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>Unchanged: <h2><strong>10. Apply the label to the laptop</strong></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>11. Put away</strong></h2>Unchanged: <h2><strong>11. Put away</strong></h2>
    Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]Unchanged: [embeddoc url="https://xworxapp.wpenginepowered.com/wp-content/uploads/2024/10/Laptop-put-away-and-scrap-1-1.pdf" width="1200px" height="800px" viewer="browser"]
    Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>Unchanged: <h2><strong>12. Go to the next laptop</strong></h2>
    Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>Unchanged: <h2><em>Existence of HP diagnostics USB for testing</em></h2>
    Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128Unchanged: <strong><span style="color: #6495ed;">PC Tech Level 3-Laptop Wiping: Laptop PXE Boot and Registration</span></strong> https://www.xworx.app/?p=8128
    Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.Unchanged: When wanting to conduct diagnostic tests for HP machines, the method Beyond Surplus requires is the use of the HP diagnostic test USB too. This interface has a different look and consolidates the testing information onto two pages rather than running multiple individualized tested as you would with HP's built-in diagnostic tools.
    Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:Unchanged: Keep in mind, this USB takes MULTIPLE MINUTES to LOAD into itself, and that is before even beginning testing. Anticipate the completion of both test stages (from the "fast test" option) to take 1-2 hours depending on how much RAM you have in. Here are the 2 photos required (as an example) from a successful diagnostic test:
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044.jpg"><img class="alignnone size-thumbnail wp-image-12596" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_131044-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308.jpg"><img class="alignnone size-thumbnail wp-image-12597" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_133308-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12599" src="https://www.xworx.app/wp-content/uploads/2025/02/20251003_141830-1-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:Unchanged: Here is a <strong>quick checklist</strong> for your laptop <strong>before you print the label and submit</strong> the information:
    Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>Unchanged: <strong>--(1)-- DID YOU VALUE CHECK LAPTOP?</strong>
    Unchanged: Rules:Unchanged: Rules:
    Unchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screenUnchanged: - Needs to reach a minimum of $150 highest sold price with a cracked screen
    Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.Unchanged: - Needs to reach a minimum of $100 highest sold price with all other issues but with a screen that is not cracked.
    Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>Unchanged: <strong>--(2)-- DID YOU GET ALL THE PHOTOS NEEDED?</strong>
    Unchanged: Make sure the photos are not blurry.Unchanged: Make sure the photos are not blurry.
    Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.Unchanged: Make sure there are no other objects in background such as thumb drives or mice. The customer may try to claim they thought that object was also included in the sale.
    Unchanged: Photos you'll need:Unchanged: Photos you'll need:
    Unchanged: <strong>A) The wipe paper</strong>Unchanged: <strong>A) The wipe paper</strong>
    Unchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter oneUnchanged: <strong>B) BIOS </strong>(multiple photos as needed) - please <strong>also take a photo of a BIOS locked screen</strong> if you encounter one
    Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)Unchanged: <strong>C) Diagnostic test</strong> - (also, do you have experience running these diagnostic tests at Beyond Surplus already? Speak with your supervisor about specific instructions if not because there is a specific way we record results for each different brand of laptop. For example, do you have the HP diagnostics USB you'll need?)
    Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)Unchanged: <strong>D) Keyboard test </strong>(also remember to test touchscreen and trackpad while testing)
    Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.Unchanged: <strong>E) Autopilot script</strong> ideally in front of the name your device screen - This photo likely has already been taken. You should be able to find it in this database towards bottom of page: https://www.xworx.app/?p=12223. Simply take a photo of your computer screen of the photo you've previously taken already within this database. The quality will be lower, but as long as you can read all the text, it will be fine.
    Unchanged: <strong>F) Motherboard</strong>Unchanged: <strong>F) Motherboard</strong>
    Unchanged: And <strong>if there is a graphics card:</strong>Unchanged: And <strong>if there is a graphics card:</strong>
    Unchanged: <strong>G) Heaven benchmark</strong>Unchanged: <strong>G) Heaven benchmark</strong>
    Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>Unchanged: <strong>H) Pull up the About PC settings page and the Device Manager side by side.</strong>
    Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.Unchanged: Do you know about using OOBE\BYPASSNRO to pull up the desktop for graphics card testing? Ask your supervisor to explain if you are not familiar. Use the username: user    and the password: (blank) just hit enter. You can accept all the privacy options.
    Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.Unchanged: A computer with a graphics card typically has two heatpipes and usually two fans. This is typically but not necessarily always. Usually laptops with graphics cards are the <strong>Dell XPS</strong>, <strong>Dell Precision</strong>, <strong>HP ZBook</strong>, and <strong>any gaming laptops</strong>. <strong>Lenovos are the wild cards</strong>, but usually the <strong>X1 series</strong> and often the <strong>P series</strong> tend to have graphics. You will need to inspect those closely to find out. Do a Google search to look for evidence of a potential graphics card if you still feel unsure. Also ask your supervisor if still in doubt.
    Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>Unchanged: <strong>--(3)--- DO YOU HAVE THESE DESCRIPTION ON YOUR TECH LABEL IN THIS ORDER?</strong>
    Unchanged: 1) Issues with laptops always go first.Unchanged: 1) Issues with laptops always go first.
    Unchanged: 2) Passed (laptop brand) diagnostic.Unchanged: 2) Passed (laptop brand) diagnostic.
    Unchanged: 3) Win 11 installed.Unchanged: 3) Win 11 installed.
    Unchanged: 4) No drivers included.Unchanged: 4) No drivers included.
    Unchanged: 5) Precise video card name (if applicable).Unchanged: 5) Precise video card name (if applicable).
    Unchanged: 6) Ran heaven benchmark (if applicable).Unchanged: 6) Ran heaven benchmark (if applicable).
    Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.Unchanged: 7) Tested with _(Dell barrel jack, Lenovo square jack, HP barrel jack, Lenovo 65W USBC, Dell 130W USBC, etc.)_ power.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>Unchanged: <h2>Remove laptop's AR value label once laptop is given test label, but copy over pickup number info.</h2>
    Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.Unchanged: The purpose of the label with value of the laptop on it is to let the PC Tech team know which speedpack the laptop will belong in after testing it for ebay, cosmetic, or sending it to for-repair. For that reason, <strong>please remove the AR value label after your test is complete so that end the end we only keep one sticker on the machine</strong>. <strong>Please copy over the pickup number</strong> information to the remaining sticker before removing value sticker. It is important that we keep the pickup number available and visible on the laptop at all times.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>Unchanged: <h2>Make sure you are capturing all that is required in the BIOS</h2>
    Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.Unchanged: During autopilot checks, be sure to grab both the screens needed within the BIOS for Dells (Grey and White theme) and HPs. This information is needed by eBay, and sometimes also displays generally helpful information like the GPU and screen resolution. Below are example screens for Dells and HPs. Both need two photos taken each to capture everything. Also, please capture the entire screen to show at least a bit of all 4 edges if possible. This will prevent us from failing to capture the Dell BIOS lock icon which is either at the top left corner or bottom center area of the BIOS screen with the lock icon.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148.jpg"><img class="alignnone size-thumbnail wp-image-12607" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_1DiAvBcv_IMG_20250721_164148-150x150.jpg" alt="" width="150" height="150" /></a>  <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143.jpg"><img class="alignnone size-thumbnail wp-image-12609" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31587037_U2VYVkxT_IMG_20250721_164143-150x150.jpg" alt="" width="150" height="150" />  </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745.jpg"><img class="alignnone size-thumbnail wp-image-12612" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_u1G2CnFg_IMG_20251003_142745-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750.jpg"><img class="alignnone size-thumbnail wp-image-12613" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31923953_PFng53SC_IMG_20251003_142750-150x150.jpg" alt="" width="150" height="150" /> </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237.jpg"><img class="alignnone size-thumbnail wp-image-12614" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_wPVWlYWz_IMG_20251003_113237-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243.jpg"><img class="alignnone size-thumbnail wp-image-12615" src="https://www.xworx.app/wp-content/uploads/2025/02/f-115-83-31922758_2kCvTqbF_IMG_20251003_113243-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.Unchanged: In HP laptops if you are BIOS locked, hit F1 instead on startup to get a summary of the systems specs that way.
    Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.Unchanged: With Lenovo laptops if you are greeting with a locked symbol on a blank screen while trying to enter the BIOS, sometimes if you simply press enter, you can bypass the lock, however, you still wont be able to change any settings in the BIOS.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large.jpg"><img class="alignnone wp-image-12887 size-medium" src="https://www.xworx.app/wp-content/uploads/2024/10/20251216_110735-Large-300x246.jpg" alt="" width="300" height="246" /></a>
    Unchanged: Please take a photo of a BIOS lock screen if you encounter one.Unchanged: Please take a photo of a BIOS lock screen if you encounter one.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>Unchanged: <h2><em>Example photos for ebay test requirements</em><em>:</em></h2>
    Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!Unchanged: Here are examples of what the eBay laptop test photos of should look like. Please reach out if you have any additional questions about what is required in these photos. Thanks!
    Unchanged: A) The wipe paperUnchanged: A) The wipe paper
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12562" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31886884_5DNDtjnH_IMG_20250926_153915-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229.jpg"><img class="alignnone size-thumbnail wp-image-12563" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-95-31844396_PRVRp71y_IMG_20250917_154229-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: B) BIOS (multiple photos as needed)Unchanged: B) BIOS (multiple photos as needed)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920.jpg"><img class="alignnone size-thumbnail wp-image-12575" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_ihpf4XKE_20250828_104920-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734.jpg">   <img class="alignnone size-thumbnail wp-image-12576" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_lLlbacVS_IMG_20250926_154734-150x150.jpg" alt="" width="150" height="150" />   </a> <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725.jpg"><img class="alignnone size-thumbnail wp-image-12577" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_VStCgxQt_IMG_20250926_154725-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931.jpg"><img class="alignnone size-thumbnail wp-image-12578" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_2QSm4Zuq_IMG_20250628_092931-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714.jpg"><img class="alignnone size-thumbnail wp-image-12579" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31499628_0KOEPoub_IMG_20250628_092714-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: C) <strong>Diagnostic test</strong>Unchanged: C) <strong>Diagnostic test</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647.jpg"><img class="alignnone size-thumbnail wp-image-12569" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_RXyFRynU_IMG_20250926_154647-150x150.jpg" alt="" width="150" height="150" />   </a>
    Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>Unchanged: D) <strong>Keyboard test</strong> (also remember to <strong>test touchscreen and trackpad while testing</strong>) If the keyboard shows keys that are darker than the rest, <strong>press the key again until the color turns normal yellow. </strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124.jpg"><img class="alignnone size-thumbnail wp-image-12564" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31886884_0ptAFfam_IMG_20250926_155124-150x150.jpg" alt="" width="150" height="150" /></a>   <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032.jpg"><img class="alignnone size-thumbnail wp-image-12565" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31810781_Uso3gLNT_IMG_20250910_163032-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screenUnchanged: E) <strong>Autopilot script</strong> ideally in front of the name your device screen
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201.jpg"><img class="alignnone size-thumbnail wp-image-12567" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_4gLXEZMA_IMG_20250930_154201-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244.jpg">   <img class="alignnone size-thumbnail wp-image-12568" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31870254_cKITcmdx_IMG_20250923_153244-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: F) <strong>Motherboard</strong>Unchanged: F) <strong>Motherboard</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/22222.jpg"><img class="alignnone size-thumbnail wp-image-12570" src="https://www.xworx.app/wp-content/uploads/2025/02/22222-150x150.jpg" alt="" width="150" height="150" />   </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12574" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31754337_lak5a6c3_20250828_105052-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: And<strong> if there is a graphics card:</strong>Unchanged: And<strong> if there is a graphics card:</strong>
    Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)Unchanged: G) <strong>Heaven benchmark</strong> (needs a score above 300. Change settings as needed and try updating Windows and downloading drivers - check the "advanced: optional updates" section)
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012.jpg"><img class="alignnone size-thumbnail wp-image-12566" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_X0ABGiJ1_IMG_20250930_161012-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455.jpg">  <img class="alignnone size-thumbnail wp-image-12571" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_MLPj4MbZ_20250829_134455-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.Unchanged: H) Pull up the <strong>About PC settings page and the Device Manager side by side</strong>. - Include the Processors, disk, graphics, and computer name open in the photo of the device manager.
    Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>Unchanged: <h2><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341.jpg"><img class="alignnone size-thumbnail wp-image-12572" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31755122_sedDkhEj_20250829_140341-150x150.jpg" alt="" width="150" height="150" /></a><a href="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647.jpg">  <img class="alignnone size-thumbnail wp-image-12573" src="https://www.xworx.app/wp-content/uploads/2025/02/f-55-88-31905918_moBqLtDu_IMG_20250930_155647-150x150.jpg" alt="" width="150" height="150" /></a></h2>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>Unchanged: <h2>New type of asset tag to look out for! Will require a closer look at labels across all machines.</h2>
    Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>Unchanged: An <strong>asset tag</strong> was recently discovered <strong>within a manufacturer label itself</strong>. We will need to begin visually scanning over manufacturer labels to look out for labels in this in the future. If you see a manufacture label like this, the <strong>preferred solution to keep the manufacturer label intact</strong> if possible if it contains important product information like the model number, serial number, or other details important for identifying the product, and to <strong>use scissors and cut out the offending asset tag portion. If that isn't possible, then it would be ok to fully remove the label.</strong>
    Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.Unchanged: It is going to require us to be even more detail oriented, but <strong>do not let this destroy your productivity output.</strong> <strong>Just quickly visually scan over the labels</strong> on the machines and look for brand names that should not be there.
    Unchanged: Please click on the photo below to see an example.Unchanged: Please click on the photo below to see an example.
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800.jpg"><img class="alignnone size-thumbnail wp-image-12747" src="https://www.xworx.app/wp-content/uploads/2025/02/IMG_1800-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Another example of a tricky asset tag</h2>Unchanged: <h2>Another example of a tricky asset tag</h2>
    Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>Unchanged: <strong>This looks somewhat like a manufacturer tag at first glance</strong> as it only has this machine's serial number and an QR code. <strong>Unfortunately this is a QR link to rhinofamilyofcompanies.samanage.com.</strong> So here is a general overarching policy for asset tags: Be very suspicious and remove any sticker that is not 100% conclusively a manufacturer sticker, and in fact, you can <strong>remove any label that is deemed removable, meaning it isn't absolutely necessary to identify the product.</strong> Anything that looks out of place compared to similar models or anything that sticker that looks out of place in general, investigate it before assuming it is OK. <strong>Scan QR codes to verify them if you plan on leaving them on the machines.</strong>
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-rotated.jpg"><img class="alignnone size-thumbnail wp-image-12765" src="https://www.xworx.app/wp-content/uploads/2025/02/20251112_144243-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>Unchanged: <h2>Do not notate on your labels any asset tags remaining on systems</h2>
    Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.Unchanged: Depending on what an asset tag says, we may choose to sell systems with asset tags that are non-removable assuming that the asset tag in no way implies or reveals who was the original owner.<strong> For the reason of trying to not draw any attention to something the previous owner wrote in the system, please do not mention the asset tags on labels</strong>. As an important reminder, the <strong>PC Tech Team Lead or any other supervisor needs to review any asset tags being intentionally left in machines</strong>, even if you deem it indecipherable yourself.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>Unchanged: <h2>Inspect ports closely and notate damage even if very minor</h2>
    Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!Unchanged: Minor damage within ports is still enough damage where we need to mention it to the customer. The concern is that it is in a state that could get worse, like the port pins could break off when a cable is connected which has happened before even to us while working here at the warehouse. There is also a chance the port could be sensitive/finicky or stop working later. So please inspect all ports very closely for this reason to make sure you don't miss subtle damage. Thanks!
    Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>Unchanged: <a href="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port.jpg"><img class="alignnone size-thumbnail wp-image-12761" src="https://www.xworx.app/wp-content/uploads/2025/02/Damaged-pin-within-DP-port-150x150.jpg" alt="" width="150" height="150" /> </a><a href="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2.jpg"><img class="alignnone size-thumbnail wp-image-12762" src="https://www.xworx.app/wp-content/uploads/2025/02/Capture-2-150x150.jpg" alt="" width="150" height="150" /></a>
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>Unchanged: <h3>Inability to set Computrace as deactivated within the BIOS of Dell laptops, but Computrace can be deactivated despite what the BIOS says.</h3>
    Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.Unchanged: We spoke with the support team for Computrace, and they informed us that it is<strong> not possible to remove Computrace from appearing as active in the BIOS of some Dells</strong>, but the <strong>actual function of Computrace can be removed</strong> using the Absolute Persistence removal tool.
    Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>Unchanged: The Dell laptops that contain Computrace, which is also referred to as "Absolute 1.0", are mostly <strong>6th gen and 7th gen Dells that will be wholesaled. Because we are wholesaling these laptops and not photographing them, we only will need to indicate on the wipe label that Computrace has been deactivated</strong> despite what the BIOS says. Please run the Absolute Persistence removal tool yourself to confirm this is true. <strong>If there is a newer generation laptop with Computrace enabled that needs to be tested for ebay, in that case we will need to photograph the Absolute persistence removal tool confirming </strong>
    Unchanged: Here is the message the support team sent us for any additional clarification:Unchanged: Here is the message the support team sent us for any additional clarification:
    Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>Unchanged: <div data-olk-copy-source="MessageBody">"In the situation of the agent being uninstalled by an Unenroll Device request, the persistence module interface status will remain as "Activate" because the removal process is unable to change the setting to "Deactivate", the persistence agent will however be switched off. Similarly, if set to "Disable" it will not be possible to ever activate the BIOS persistence feature." And here is the related link from their website they sent: <a title="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" href="https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed" data-auth="NotApplicable" data-linkindex="0">https://community.absolute.com/s/article/Knowledge/Why-can-the-Dell-BIOS-module-interface-settings-not-be-changed</a></div>
    Unchanged: <h1></h1>Unchanged: <h1></h1>
    Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>Unchanged: <h3>Autopilot fails prevent OOBE\BYPASSNRO, must use Administrative Mode</h3>
    Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.Unchanged: Once you have an autopilot failed machine, you will be unable to run OOBE\BYPASSNRO to get into the Windows desktop.<strong> Your only option to enter Windows will be to enter through administrative mode</strong>. The keyboard code to Windows administrative mode (Audit Mode) from the Out-Of-Box Experience (OOBE) is <strong>Ctrl+Shift+F3</strong>, and it will reboot into the built-in Administrator account’s Windows desktop.
    Unchanged: &nbsp;Unchanged: &nbsp;
    Unchanged: <h2><strong>P.S.</strong></h2>Unchanged: <h2><strong>P.S.</strong></h2>
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>Unchanged: <li>A laptop that POSTs leaves the RAM and HDD with it.</li>
    Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>Unchanged: <li>Start using up all the 4GB DDR4 sticks within the laptops we are wiping as well as off-brand RAM. These are both are sticks that we aren't going to be able to sell in wholesale, so using them in laptops is the only way to make use of them.</li>
    Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>Unchanged: <li>Remove the RAM and HDD from Laptops that are not powered on or not POST.</li>
    Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>Unchanged: <li>All 8th Gen and newer laptops need to be checked for Autopilot status. An unknown status will be scrapped.</li>
    Unchanged: <li>Any defect needs to be elaborated in the note field.</li>Unchanged: <li>Any defect needs to be elaborated in the note field.</li>
    Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>Unchanged: <li>Mention in the note which OS is installed, if there is one.</li>
    Unchanged: <li>Mention the dedicated graphics card information.</li>Unchanged: <li>Mention the dedicated graphics card information.</li>
    Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>Unchanged: <li>All the laptops that go to eBay need to have a keyboard.</li>
    Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>Unchanged: <li>If a laptop with a dedicated graphics card is worth more than $200, run the Heaven benchmark to stress test the GPU.</li>
    Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>Unchanged: <li>When you are recapturing the autopilot clear status of your laptop from the autopilot clear database, be sure you don't capture the logo of your computer monitor. For example, some of us have HP branded monitors at our desks, and that would be confusing to show up in a photo where we are documenting information for a Dell or Lenovo.</li>
    Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>Unchanged: <li>When you are taking photos of the motherboard, be sure to capture the entire insides of the laptop, not just specifically the motherboard within the case. Show the entire underside of the laptop opened up. The reason why this is important is that we want to document that there is no visible water damage anywhere inside the casing.</li>
    Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>Unchanged: <li>When photographing the wipe paper, temporarily remove any dog-ear-tagged stickers from that wipe paper. The reason why this matters is because we don't want the notes from the laptop to be permanently documented within the photo of the wipe paper. We may fix portions of the laptop or change the notes slightly later on, and notes recorded in this photo would result in a mismatch that eBayers may try to take advantage of and try to get some sort of refund.</li>
    Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>Unchanged: <li>Be sure to accurately specific when a laptop component is missing vs broken. We had a situation where a missing hinge was marked as a broken hinge. I can see how this might happen, however, this could be used a gotcha from an ebay customer to initiate a return. Try to focus on accuracy in your descriptions for this reason, even if it is seemingly a very minor difference. Anything that could be declared as "not as described" may end up being returned.</li>
    Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>Unchanged: <li>Because of the nature of keyboard marks on a screen, if you see any instances of keyboard marks that look like they could be boarder-line passable, like it may not even need to be notated, please ask your supervisor to look and make a judgement call on it before proceeding. This is one common defect note that we may be overreporting as a team, so this is just a double-check to make sure the note is actually warranted.</li>
    Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."Unchanged: <li>Ze has seen several examples of laptops where we should have written "scratches on screen" instead of "keyboard marks." He has given this definition to help us distinguish the difference. If you feel unsure between the two, default to "scratches on screen."
    Unchanged: <ul>Unchanged: <ul>
    Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>Unchanged: <li>Keyboard marks are faint discolorations or pressure points on a laptop screen caused by the keyboard's contact with the screen, often from dirt on the keys pressing into the anti-glare coating.</li>
    Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>Unchanged: <li>Scratches are physical abrasions that go deeper, removing material from the screen or its coating</li>
    Unchanged: </ul>Unchanged: </ul>
    Unchanged: </li>Unchanged: </li>
    Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>Unchanged: <li>OVERALL: Find the right balance between under-reporting and over-reporting in the descriptions of your notes is the goal, writing notes in a way that is precise but also in a way that will not allow trickster ebay customers to use our precise descriptions against us to initiate refunds.</li>
    Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>Unchanged: <li>Mention why a laptop was unable to be registered or why you were forced to use USB Killdisk</li>
    Unchanged: <li>Don’t forget to mention any sunken buttons</li>Unchanged: <li>Don’t forget to mention any sunken buttons</li>
    Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>Unchanged: <li>Clarify in your notes if you have copied over written notes from slips of paper left by previous owners.</li>
    Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>Unchanged: <li>When you have buttons that are no longer springy, be sure to call that our specifically and not leave that implied or bundled into a different note.</li>
    Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>Unchanged: <li>If you have a bad keyboard, clarify further a reason that made you consider the keyboard bad.</li>
    Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>Unchanged: <li>If you have scratches on the edges of the casing, mention that if it isn’t already implied through other notes, or feel free to include this as its own note just to be thorough.</li>
    Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>Unchanged: <li>Reminder to go back and add the appropriate checkmarks higher up in the label when applicable when new issues are discovered.</li>
    Unchanged: <li>Look out for hinges breaking within the case</li>Unchanged: <li>Look out for hinges breaking within the case</li>
    Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>Unchanged: <li>Cracked screen bezels are a very common problem so look closely</li>
    Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>Unchanged: <li>Be sure to verify that the wipe paper does not stay Terminated</li>
    Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>Unchanged: <li>If a key is missing but the key nub remains, mention if you can still activate the key by pressing the key nub without using extra force.</li>
    Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>Unchanged: <li>Don’t forget to mention if there is a damaged rubber screen bezel liner.</li>
    Unchanged: <li>Be sure to double check if there is a battery</li>Unchanged: <li>Be sure to double check if there is a battery</li>
    Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>Unchanged: <li>Very small micro-cracks on the plastic case still count so look closely especially around the edges and corners.</li>
    Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>Unchanged: <li>We should work to clean the screens to a super clean state, as much as possible aside from areas of permanent damage.</li>
    Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>Unchanged: <li>Mention if any logos are obviously missing or damaged such as a Dell logo or ThinkPad logo.</li>
    Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>Unchanged: <li>if you see small chips within the plastic within a USBA port, little cracks and damage like that should always be notated.</li>
    Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>Unchanged: <li>Discolorations of the case including metal caused by stickers should be notated.</li>
    Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>Unchanged: <li>When bottom panel/case screws are missing, write down how many are missing.</li>
    Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>Unchanged: <li>Include in your notes the type and wattage of power adapter used to test it.</li>
    Unchanged: </ul>Unchanged: </ul>
  • — ZeDong: Created post "PC Tech Level 3: All Other Laptops Testing (Non Wholesale) instruction"

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Hanns R
Hanns R
1 year ago

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Anonymous
Anonymous
9 months ago

Samer Metry 12.15.25

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Edmundo Sanchez
Edmundo Sanchez
6 months ago

Read Edmundo Sanchez 03/23/2026

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