New Hire Orientation: PC Tech Level 1

Last Updated on July 25, 2025 by

Welcome! We are excited to have you as part of our team. You were hired because we believe you can contribute to the success of our business, and share our commitment to achieving our goals. We hope you will have a long and successful journey working with us.

Read through the following pages and leave a comment in the comments section noting that you have read through it e.g “Read Farai 4/9/2018”

See: All New Hire Employee Check List

Orientation (Read Today)

• [ ] Welcome (Read First )
• [ ] PC Tech Level 1 (Printed Copy)
• [ ] Attendance Absence & Tardiness Policy (Printed Copy)
• [ ] Employee Cell Phone Policy (Printed copy)
• [ ] Lunch & Break Policy (Printed copy)
• [ ] Employee Handbook  (Printed copy)
• [ ] Employee No Solicitation Policy. (Printed copy)
• [ ] Employee No Gift Policy (Printed copy)
• [ ] Cameras In The Workplace Policy (Printed copy)
• [ ] Employee Employment Agreement (Printed Copy)
• [ ]Computer, E-mail, and Internet Usage Policy (Printed Copy)
• [ ] QuickBooks Time Clock How-To Clock In & Clock Out (Digital Copy)
• [ ] QuickBooks Time: How to Request Time Off (Digital Copy)
• [ ] Drug & Alcohol Policy (Digital Copy)
• [ ] Introduction To Company Benefits (Digital Copy)
• [ ] Employee in Good Standing definition (Digital Copy)
• [ ] Lifting and Material Handling Policy (Digital Copy)
• [ ] Injured on the Job (Digital Copy)

Onboarding (Read Today)

[ ] 1st Weekly Company-Wide Meetings

Roadmap Training (Read Today)

Sometimes referred to as a “learning path”, a training roadmap is a structured sequence of training activities that cumulatively teach the various asset recovery role tasks.  The Training Roadmap below identifies the sequence of training, learning, and experiences that can be followed to attain the required “competency” to be successful in this position and role. You must be familiar with the road map and refer to it daily. A printed copy of the roadmap is also taped to the left wall by your workstation.

New Hire Training Road Map

Best Practice (Read Below Today)

• Having good attendance and arriving at work on time, good attendance says a lot.
• Follow company policy. such as the Cell phone policy and break policy.
• Learn from your mistakes and make improvements. Identify patterns and trends related to your role. Do not repeat the same mistakes over and over again,
• Have a sense of urgency.
• Remember work processes. Not remembering or not even trying to remember the work process is not good.
• Ask questions about any you are unclear about.
• Follow your managers’/supervisor’s instructions.
• Do not be distracted by anything & everything.
• Be proactive.
• Not reading work instructions.  Not reading is the number one reason employees fail in this position.

If a new employee does not meet 2 or more of the criteria above, he/she is probably not a good candidate for the position.

Safety (Read Today)

Safely depends on the team member’s proficiency and knowledge of the AR Department. Read, understand, and follow the appropriate safety rules. The team member must also observe and adjust to conditions and apply personal skills and common sense during the work day. While it’s not practical or possible to cover every situation you may encounter on the job, the rules and instructions in this guide will provide you with a starting point for developing good safety habits. Knowledge is a major and significant ingredient for becoming a proficient and safe team member.

• [ ] How To Use: Box Cutter And Flat Razor (Digital Copy)
• [ ] Manual Pallet Jack Safety (Digital Copy)
• [ ] Why it’s important to stretch wrap pallets well (Video)
• [ ] How to Stack & Stretch Wrap A Pallet (Digital Copy)

Department-Specific Readings

• Pickup/DropOff Vessel Processing

Shadowing & Observation Training

As a new employee or an employee desiring to become familiar with a different job, you will “shadow”, follow, and observe a trained and experienced employee while they perform various tasks related to your position. Job shadowing allows you to see and understand the nuances of a particular job and practice.

With Observation Training, a trained and experienced employee will observe you while you perform assigned tasks for at least 2 hours per day. You will receive pointers and direct feedback.

Done Reading? Hand Over Paperwork To the Manager

Asset Recovery Team Lead & Manager will go over Dos & Don’ts to help you be successful in your position, How To Clock In & Out, Cell Phone Policy, Where To get supplies, Attendance & Tardiness, Safety Rules, etc Asset Recovery: New Employee Orientation Check List

Parking, Where to Park or Not To Park

Go over where to park with the manager/team lead, do not park in the front 3 parking spots. One parking spot must be left open and reserved for guests/visitors. Park In Any other spot with a “no parking sign” means it is reserved for employees, and you will not be towed. The other half of the building is occupied by another business. Do not park in the parking lot for the other half of the building. What if there is an unrecognizable vehicle parked on this side of the building? Notify the team lead/manager.

How to get into the Building

You will receive an email from Unifi to set up the door access. Setting Up Unifi Identity (UID) For Door Access

You can use the shipping and receiving door or the employee door to enter the building. Make sure the door is closed behind you, and do not leave the door propped open.

Basic Etiquette

Go over basic warehouse etiquette, how to use the warehouse, break room, and restroom, and clean up after yourself. Where to get supplies like PPE, etc.

Required Daily Reading (Starting 1st day of working)

During the first 15 minutes of each shift, read through a couple of past meeting notes so you become acclimated to the company’s dos and don’ts.

Not reading the various processes daily as required is the number one reason employees fail in this position.

• Read the AR Process update page every morning to check for any process updates.
• Read each item type page on the Warehouse Item Value Check – Process Database by clicking the links
•  If you need to take time off work, see How to request time off.
• Where to Put Items for the print Vessel label at the scale computer
• What you need to do to be successful: Catch up on the latest company policy updates while you are not here

After 12 Months (See Benefits)

Employees in good standing, with acceptable attendance and performance, have the opportunity to become full-time Beyond Surplus employees with an hourly pay raise.

Full-time employees also receive all benefits after one year of service.

Benefits included semi-annual bonuses, PTO, Paid Holidays, and A  401K Plan (No Matching). See https://xworxapp.wpenginepowered.com/?p=8265.

Running late?

Call (404) 905-9300 & leave a voicemail. Do not call any other numbers. Available 24/7. Save this number on your phone. Your manager will get an alert and check for your voicemail.

No call, no show for a day is considered abandoning the job.